Returns & Refunds
It is absolutely important to us that you are completely satisfied with your lingerie purchase, which is why we offer a store credit only if:
- The lingerie does not fit you,
- You are unsatisfied with it's quality,
- You have changed your mind.
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- The underwear was tried on over your own underwear for hygiene reasons,
- The item is returned to us within 14 days from Order Date.
We hand collect and package every order with love and precision to ensure each item is in excellent condition. However in the unlikely event of an item being delivered faulty (excluding sale of seconds stock) we will happily provide you with a full refund provided:
- You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to email@example.com and
- The notice of imperfections have been reviewed and approved by the Chantilly Affair team.
Please note: Once your refund has been approved by our staff and an email has been sent to you, it may take a few business days for the refunds to appear in your account. If your refund has taken longer than this, please contact us so we can remedy any issues.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.